Real Plastic Surgery Complaints Policy
At Real Plastic Surgery, we are committed to delivering exceptional care and service to every patient. Your experience matters to us, and we take all feedback seriously. This policy outlines how we handle complaints in accordance with the Care Quality Commission (CQC) guidelines, and how we work to resolve any concerns in a fair, timely, and respectful manner.
1. Contacting Us
If you have any concerns about your treatment or experience at Real Plastic Surgery, please contact us as soon as possible. You can reach our team directly at: info@realplasticsurgery.co.uk
2. Acknowledging Your Complaint
We aim to acknowledge all complaints within five working days of receipt. This acknowledgement confirms that your concern has been received and is being reviewed.
3. Investigation & Resolution
- Investigation: Every complaint is taken seriously. We will carry out a full and fair investigation to understand the nature of the issue and identify any contributing factors.
- Resolution: Our team will aim to resolve your complaint in a timely and transparent manner. We will keep you informed throughout the process and ensure a clear outcome is communicated.
4. Escalation
If you are not satisfied with our response or feel your concerns have not been fully addressed, you may escalate your complaint. You are entitled to contact the Care Quality Commission (CQC) for independent advice or further support. 🔗 https://www.cqc.org.uk/contact-us
5. Learning & Continuous Improvement
We view complaints as a valuable opportunity to learn and improve. Your feedback helps us enhance our services and uphold the high standards of care we are known for.
6. Confidentiality
All complaints are handled with the strictest confidentiality. Details of your concern will only be shared with staff directly involved in investigating and resolving the issue.
If you have any further questions or would like more information about our complaints process, please contact the team at info@realplasticsurgery.co.uk.
We are here to listen, to learn, and to ensure your experience with us is a positive one.
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